Treating agents as customers at AMK, a Cambodian microfinance institution”, part of CGAP’s customer centricity guide

At the heart of all we do: Janalakshmi’s journey from a microfinance institution to a small finance bank”, co-authored with Gayatri Murthy

How to transform agent banking with an agent-centric approach?”, CGAP blog, August 15, 2017

India’s latest advances in financial inclusion: a day in Royyuru”, a blog about IDFC Bank’s experiences in financial inclusion with Aadhar Pay, co-authored with Gayatri Murthy, July 27, 2017

Do Indian Policymakers Understand the Financial Lives of the Poor?”, Center for Financial Inclusion Blog, November 21, 2016

For successful financial inclusion in India, build customer financial capability”, podcast on Center for Financial Inclusion blog, published May 17, 2016

What next after financial inclusion?”, Op-Ed, Hindu Business Line, April 19, 2016

A Change in Behavior: Innovations in Financial Capability in India, published 2016

Policy report: Pradhan Mantri Jan Dhan Yojana: An Analysis of Policy Design and Implementation Gaps, (2015)

"Casting the DBT net wide", The Hindu Business Line, 03 November 2015

" A bank account for Mary", The Hindu, 17 August 2015


Barriers in delivering finance”, Co-authored with Puneet Gupta, Hindu Business Line, 24 November 2011

Financial inclusion needs friendlier products”, Co-authored with Puneet Gupta, Hindu Business Line, 13 October 2011

Inputs provided to: Regional Social Enterprise Ecosystems in India: a conceptual framework.

Paper on Social Impact Bonds submitted as a part of course completion for Chevening Gurukul Fellowship on Leadership and Excellence. The paper can be accessed here

Blog on part of a larger series with CGAP on 'Building customer centric business models': 'Fine tuning Kaleido...': Co-authored with Tanaya Kilara, 22 June 2015


Financial Inclusion | Development Impact Bonds | Skills and Livelihoods